Terms of Service

Welcome to Haven of Jewels (www.havenofjewels.com, “the Site”). By accessing or using our Site and services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using the Site.

If you do not agree with these Terms, you should not use our Services.

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our Services after changes are posted means you accept the updated Terms.

1. Use of Our Services

You may use our Site solely for personal, non-commercial purposes.
You agree not to misuse the Services, attempt to disrupt the Site, or engage in fraudulent or unlawful activities.
Haven of Jewels reserves the right to refuse service to anyone, for any reason, at any time.

2. Products & Orders

All products are personalized and custom-made. Please review your order details carefully before placing it.
Once an order is placed, it begins production. Orders may only be canceled or changed within a short time frame — please contact us immediately if adjustments are needed.
We strive for accuracy in product descriptions, pricing, and availability, but errors may occasionally occur. We reserve the right to correct any errors and cancel orders if necessary.

3. Pricing & Payments

All prices are listed in USD ($) unless otherwise noted.
We accept major payment methods including Visa, MasterCard, American Express, Carte Bancaire, PayPal.
By placing an order, you authorize Haven of Jewels and our payment partners to process and charge your payment method for the full amount, including any applicable taxes. Shipping is complimentary.
All transactions are processed securely. We do not store your credit card details.

4. Shipping & Delivery

We are proud to offer free shipping within the United States and worldwide.
Each product is custom-made and requires a handling time of 5–6 business days (Monday to Saturday) before shipment. Delivery times are fast and reliable, typically 3–4 business days (Monday to Saturday) after dispatch.
Once your order has shipped, you will receive a tracking number by email. Haven of Jewels is not responsible for delays caused by carriers or customs.

5. Returns & Refunds

Many of our items are personalized and therefore non-returnable unless defective or damaged upon arrival.
If there is an issue with your order, please contact us within 30 days of delivery with your order number and photos of the product.
Refunds, exchanges, or replacements are issued at our discretion in line with our Refund & Return Policy.

6. Intellectual Property

All content on the Site, including images, product designs, text, graphics, and logos, are the property of Haven of Jewels and protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any content from the Site without written permission.

7. Limitation of Liability

Haven of Jewels is not liable for any indirect, incidental, or consequential damages that may result from the use of our products or Services.
All personalized products are provided “as is,” and minor variations (such as color differences or engraving detail) may occur due to the custom nature of our items.
These Terms are governed by the laws of the United States and the State of California.
Any disputes must first be attempted to be resolved through direct communication with us.
If unresolved, disputes will be handled through binding arbitration on an individual basis in accordance with the rules of the American Arbitration Association.
You waive any right to participate in a class action or jury trial.